Support

Clean Planets has no accounts and no cloud save. Your progress is stored only on your device. If you delete the app or switch to a new device, the progress on the old device cannot be moved by us. Device backups made by Apple (for example iCloud Backup, if you have it turned on) may restore app data when you restore your device. That is handled by Apple, not by us.

Open Clean Planets, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy it. Your Supporter Pack benefits will come back on that device.

Apple handles all payments, so refund requests go through Apple. Visit reportaproblem.apple.com and choose the purchase.

We do not keep an account or a server copy of your game. In the app, open Settings > Delete my data and confirm twice. This erases all Clean Planets progress stored on your device and starts a fresh game. It cannot be undone. Your Supporter Pack stays with your Apple ID and can be restored. Deleting the app also removes the game data from your device. Google, our ad provider, may keep limited ad related data under its own policies; you can reset your advertising identifier or turn off tracking in iOS Settings. See our privacy policy for details.

Clean Planets only shows rewarded videos, and only when you choose to watch one in exchange for a bonus. The Supporter Pack removes the need to watch videos for rewards.

Yes. When the app asks for permission to track, choose "Ask App Not to Track". You can also change this later in iOS Settings > Privacy & Security > Tracking. If you are in the EEA or the UK, you can also review your ad consent in Settings > Privacy options in the app. Rewarded videos can still be offered, but they will not use your advertising identifier.

Open Clean Planets, go to Settings, and tap Notifications. If you denied permission in iOS before, the row opens iOS Settings for you. Clean Planets sends at most one local notification a day, only in the daytime.

Try fully closing and reopening the app, and make sure iOS is up to date. If the problem stays, email us with your device model, iOS version, and a short description of what happened.